Testimonials/Reviews

We had the privilege to have instructor Paul Lacky of IPD at our location and provide us with much needed education. This was very valuable and the lessons were fit directly to our needs. I am positive this will keep on being beneficial for our goal of being here for those we meet.

RESTORE Belize staff participated in a transformative two-day training on Communicating with Tact and Diplomacy facilitated by expert trainer Paul Lecky.
This dynamic and immersive session went far beyond theory – it created a space of mutual trust, openness, and honest self-reflection. Paul’s energetic and thoughtful approach created a space for meaningful learning—empowering participants to embrace effective communication as a tool for personal development and stronger team connection.
Through real-life workplace scenarios, role-modelling, and peer feedback, staff explored the subtle yet powerful impact of tone, empathy, and active listening. We were reminded that how we speak is just as important as what we say – and that intentional, respectful communication is key to building strong relationships, defusing tension, and fostering collaboration.
The training also equipped us with practical strategies for navigating difficult conversations and reinforced the importance of setting clear, respectful boundaries.
The training was more than a learning experience – it was a catalyst for continued growth, equipping us to communicate with greater intention, emotional intelligence, and professionalism.

Renewed Engagement and Practical Implementation: "The training was both timely and impactful. It served as a valuable refresher and introduced new, relevant insights. Myself, Kayla, and Carlos returned with a deeper appreciation for our roles and a clearer understanding of the importance of building strong customer relationships.
We’ve seen immediate changes—staff are answering phones more professionally, supporting one another, and actively applying what they learned. There’s a noticeable shift in how we approach our work, and it’s already enhancing the customer experience."

Elevated Customer Service Standards: "The staff who attended the training have shown significant growth, especially in their approach to customer service. The difference is clear and encouraging. I strongly recommend offering another session to include team members who weren’t able to participate, so the entire staff can benefit from the same level of development."

Improved Teamwork and Task Execution: The training has noticeably strengthened our teamwork. We’re more supportive of one another, and there’s been a marked improvement in how we handle customer interactions—especially phone etiquette. What stands out most is how effectively we now approach tasks assigned by Mr. Barkman, particularly in up-selling and managing time. The training has helped us become more focused, efficient, and customer-oriented.

Paul has done many trainings for us from Customer Service to Management and many others. We greatly appreciate his practical lesson and real world examples. We are looking forward to more over time and would highly recommend him for all your training needs too!

Paul is great at making you introspect on yourself and makes you want to develop yourself both personally and professionally. IPD helped me and my business work through issues and focus on the growth of everyone. Highly recommend

IPD has been a huge source of our professional development, Paul is a great motivator and instructor teaching with both theory and also relevant real life experience. He has a way to help professionals see their own strengths and weaknesses, to develop their strength and to curb and deal with blind spots. We are looking forward to continuing on our journey with IPD and Paul.