CUSTOMER SERVICE TRAINING
This course is aimed at developing service skills, including tackling the more difficult situations – where we need to respectfully say no to our customers or when something has gone wrong in the service chain and we need to turn around an angry, complaining customer.
This course helps candidates to understand the importance of their role and develop essential skills required to deliver service excellence i.e. service which not only satisfies, but have customers emotionally aligned to the organization.
The objective, therefore, is to provide a practical framework for learning and applying vital techniques and skills to effectively and efficiently execute their duties towards the internal and external customers which will help to increase productivity, customer retention and service excellence.